Have read the many anguished tales of having the spare wheel stolen. Happened to me to me too and I was outraged that the manufacturer could have allowed such a fundamental design flaw to be released on to the market.
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<br>I contacted them and was rebuffed - as I expected. I told them that I wasnt going to accept their response and entered into correspondence with them - clearly establishing the facts.
<br>I told them what I would do ( media campaign etc etc etc) and eventually they came round.
<br>They advised that if I purchased and installed a K-Lock they would refund me the cost. This they duly did. It took the best part of 4 months. My friends were amazed but I work on the basis that if you are sensible, polite, organised and show that you are resourceful, innovative, determined and have stamina you will succeed. |
